Refund policy

Orders cannot be cancelled or changed after completion. Before completing your order, please be sure to check the size, color, price, quantity and other details. Returns or exchanges after shipment will not be accepted in any of the following cases.

• Products that have been opened or used
• Products that have been scratched or damaged for reasons not attributable to ETRE'MIU-ONLINE
• Products for which more than 7 days have passed since delivery
• Pre-order products
• Returns for personal reasons
• ※Examples include an unsuitable size, a difference from the expected image, an ordering mistake, or the item not suiting you after trying it on.
• ※Returns or exchanges cannot be accepted for minor variations in product size or color.