Description based on the Specified Commercial Transactions Act
- Store Name
- ETRE'MIU-ONLINE
- Seller
- ETRE MIU Co., Ltd.
- Person Responsible for Operations
- Kazutaka Nagao
- Address
- 5-17-29 Morimoto, Ichinomiya, Aichi 491-0831, Japan
- Telephone
- 0120-640-030
- info@etremiu-onlineshop.com
- Names, Types and Details of Products Sold
- As stated on each product page.
- Product Prices
- As stated on each product page.
- Charges Other Than Product Prices
- Consumption tax: 10% (included in price)
- Shipping fee (tax included)
- Standard shipping: ¥290
- Hokkaido, Okinawa and remote islands in Japan: ¥580
- Free shipping for orders of ¥15,000 or more (tax included) per delivery address.
Returns and Exchanges
Orders cannot be cancelled or changed after completion. Before completing your order, please be sure to check the size, color, price, quantity and other details. Returns or exchanges after shipment will not be accepted in the following cases.
- Opened or used products
- Products scratched or damaged for reasons not attributable to ETRE'MIU-ONLINE
- Products for which more than 7 days have passed since delivery
- Pre-order products
- Returns for personal reasons
- Examples include an unsuitable size, a difference from the expected image, an ordering mistake, or the item not suiting you after trying it on.
- Returns or exchanges cannot be accepted for minor variations in product size or color.
Delivery Timing
Items in stock
We normally ship within 3 business days after an order is placed (closed Saturdays, Sundays and public holidays).
If an item is out of stock
If an item you wish to purchase is out of stock, we will contact you by email or telephone. Thank you for your understanding.
If you would like to specify a delivery date and time, please do so when placing your order.
We only accept requested delivery dates within 10 days of receiving the order.
- We cannot accept long-term delivery requests or delivery date/time requests within 2–3 days of the order date, excluding Saturdays, Sundays and public holidays.
- Product center closure days: Saturdays, Sundays, public holidays, year-end/New Year holidays and other announced holidays.
Other Matters
If you do not receive an order receipt/completion email within one week, excluding Saturdays, Sundays, public holidays and announced holidays, your registered email address may be incorrect or the order may not have been completed due to a system issue. In that case, please contact us using the inquiry form.