Description based on the Specified Commercial Transactions Act
- Store name
- ETRE'MIU-ONLINE
- Distributor
- ETRE MIU Co., Ltd.
- Representative
- Norikazu Ito
- Operation Manager
- Shiori Miyashita
- location
- 〒491-0831
5-17-29 Morimoto, Ichinomiya City, Aichi Prefecture - telephone number
- 0120-640-030
- email address
- info@etremiu-onlineshop.com
- Product name, type and details
- Listed on each product introduction page
- Price of the product
- Listed on each product introduction page
- Charges other than the product price
-
- ・Consumption tax: 10% (tax included)
- ・Shipping fee (tax included)
- ・Normal shipping fee: 290 yen
- ・Hokkaido, Okinawa, and other remote islands: 580 yen
- *Free shipping for orders over 15,000 yen (tax included) per delivery address
Returns and Exchanges
Once an order has been completed, it cannot be cancelled or changed. Please be sure to check the size, color, price, quantity, etc. before completing your order. In addition, returns or exchanges will not be accepted after the product has been shipped if any of the following conditions apply.
- ・Items that have been opened or used
- ・Products that have been scratched or damaged due to reasons beyond the control of ETRE'MIU-ONLINE
- ・Products that have been delivered more than 7 days ago
- ・Pre-order items
- ・Returns due to personal reasons
- *If the size doesn't fit, it's different from what you expected, you made a mistake with your order, it didn't look good when you tried it on, etc.
- *We cannot accept returns or exchanges due to slight differences in product size or color.
Product delivery time
Items in stock
We normally ship within 3 business days of receiving your order (we are closed on Saturdays, Sundays, and public holidays).
If the item is out of stock
If the product you want is out of stock, we will contact you by email or phone. Thank you for your understanding.
If you have a specific arrival date and time, please be sure to specify it when ordering.
Please note that we can only accept requests for delivery dates within 10 days of receiving your order.
- *We cannot accept long delivery times or delivery dates and times within 2-3 days (excluding weekends and public holidays) from the order date.
- *Product center closed days: Saturdays, Sundays, public holidays, New Year's holidays, and other scheduled holidays.
Other matters
If you do not receive an order receipt/completion email within one week (excluding weekends, holidays, national holidays, and scheduled holidays), it may be that your order was not completed due to an incorrect email address registered by the customer or a system malfunction. In that case, please contact us using the inquiry form.